Monday, 18 March 2013

Machine warranty

Thought we would let you know that our new machine carries a full 12 month written warranty backed by ourselves . You only have one point of contact should you have any concerns . The warranty is full parts and labour . You are covered for any manufacturing defects . I hope this clarifies any questions on this issue . Gordon
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9 comments:

  1. Anonymous18 March 2013 at 10:43

    So if it breaks down, would we have to wait for it to be repaired, or would you swap for a new machine? I sell stuff, so could not be without for more than a couple of days.

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    1. Gordon18 March 2013 at 14:53

      Hi. Like any warranty , we would have to see and examine the item to make a decision on what is wrong. If it broke due to a defect ( highly unlikely ) , then we would either repair it or replace with a new machine . That is a very fair approach . We hope of course this situation never occurs which is why we have taken so long over the testing of the machine . Gordon

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  2. Anonymous19 March 2013 at 03:10

    If you're still tweaking the machine, will the first ones to arrive include the tweaks?
    It looks good and I am looking forward to receiving mine.
    Can I choose the die it comes with?

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    1. Gordon19 March 2013 at 07:33

      The machine is now ready and everyone will receive the finished product . The machine does not come with a die , it comes with three embossing folders . Gordon

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  3. Anonymous19 March 2013 at 15:12

    Will the dies you showed on your blog be for sale the same time as the machine? Can I just put my name in this part as I do not have a 'profile'?

    Lucy

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    1. Gordon19 March 2013 at 16:41

      Hi lucy . The dies will be arriving after the machine . The ones we have shown on the blog are just the first of many dies we have being designed for us . The three A4 folders will be coming with the machine .You dont have to have a profile , its just polite to know who everyone is . Gordon

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    2. Anonymous28 March 2013 at 06:26

      I have seen on one blog that some people have had trouble with the Joy machine they purchased from Once Upon a Stamp when they went wrong, I ordered the new machine at the NEC can you please assure everybody that there will not be the same problems
      Margaret

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    3. Gordon28 March 2013 at 08:58

      Hi Margaret .The problem you refer to with the Joy machine was not of our making . Like the calibur , they break easily with excess pressure and unfortunately the people behind the machine were very difficult over the issue . Lots of the machines were broken by people using the plates the wrong way , but people seldom like to admit they have made a mistake. These problems cannot occur with the new machine and we are the ones in this case responsible for the warranty which we will issue ourselves . The Joy machine was not an experience i wish to repeat which is why we have been so careful this time around. Gordon

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  4. Anonymous1 April 2013 at 04:00

    Hi Gordon, Thanks for your prompt reply and assurance, I am looking forward to receiving the new machine, at the moment I have the Big Shot, the Wizard, the Grand Calibur and three electronic cutting machines, so I will have to move house or get rid of some I think.

    Margaret

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