As you all know we have been trying to solve all of the problems that have been thrown at us with the launch of a new die cutting system . We have the utmost confidence in this new system and as you will see from our months of testing the machine is capable of a whole host of things that no other machine can achieve .
We all know the problems occurring in all machine cutting highly detailed dies from a variety of die manufacturers . As you know there are some makes i would never recommend you to purchase as they will always cause you problems .
We want everyone to be happy with there new machine as most of you already are after a mad week for us sending our many hundreds of machines all over Europe.
We have however a small handful of people who are still struggling with the detailed dies.
We have been away for four days on a well needed break and tonight we returned back to the shop for further tests with some of these awkward dies.
Here is what we intend to do to help you further .
First of all we stand by our instructions for all of the things the machine is capable of doing , however we have found that following our tests we now recommend setting number 3 for cutting thin metal frame type dies using the magnetic mat in the machine . Without the use of the magnetic mat we recommend you go down a little further on your pressure switch.
The only problem we have found is with some highly detailed dies as you would expect . Now we all know that in other machines these dies can take up to eight runs through a machine twisting and turning as you go .
As you know we do have a thick A4 size metal plate for cutting fabric , leather etc. We have found tonight that using this plate as the cutting plate can cut most problem dies ( there will always be some that just wont cut well no matter what we do , one make in particular will always give you problems and we definitely do not recommend these dies ). Our SPRAY M BOSS will also help solve most problems .
SO HERE IS OUR OFFER FOR ALL OF YOU WHO HAVE PURCHASED THE MACHINE :
We are offering you all an A4 METAL PLATE plus a BOTTLE OF SPRAY M BOSS for only £5 including postage !
We are also including an update to the instructions you received with your machine .
This will be available from around the 10th August ! If you are attending the Stevenage show on11th August we will make this offer available to you at the show as long as you bring along proof that you purchased the machine from us .
For everyone else you will have to call the shop the week following and we will sort this for you over the phone . We cannot do this for you via the website !
We are aware that a few of you have already purchased the metal plate so for you we are going to do the following :
If you contact us we will make you the following offer :
FREE ADDITIONAL METAL PLATE
FREE ADDITIONAL CLEAR CUTTING PLATE
FREE BOTTLE OF SPRAY M BOSS
Our testing tonight has solved most of the cutting problems some of you tell us you have only with the more highly detailed dies . We believe we have now solved most of these problems for you in our ongoing efforts to make sure you have the very best machine on the market . Remember though ...there will always be some makes of dies that work better than others , as a rule if you purchase dies which do not emboss , these dies will always be more difficult to cut on every machine .